Far-sighted leaders recognize that the usual fads and fix-its of re-structuring, right- sizing, BPR, TQM & over-reliance on financial magic bullets were never intended to deal with the consequences of RADICAL CHANGE.
OSI specializes in handling the unique challenges of radical change confronting today's business, government organizations and NGO's.
Since 1986, OSI has consistently demonstrated its ability to compete with high-profile consulting firms in a cost effective manner. We, at OSI, pride ourselves on providing customized services for each of our clients. Learn more about the OSI difference »
"Jerry Want demonstrates -with no holds barred, real world examples- how ignoring the importance of a company's culture can lead to the demise of even the mightiest enterprise. His hierarchy of corporate cultures provides a helpful guide for assessing and transforming a company's culture. --Jeffrey L. Bleustein, Ph.D. Chairman & CEO (Ret.), Harley-Davidson Motor Inc.
"Dr. Want provides keen insights as to how management and boards of directors can deal with the culture of the enterprises they serve. This book should be required reading for executives and stakeholders." --George Vojta, Chairman, E Standards Forum; Vice Chairman (Ret), Bankers Trust
"The human side of business continues to confound even the best of corporations. Cultures must change as the business model changes. Dr. Want's newest book provides useful insights and strategies for transforming any business culture into a winning business culture." --James Walker, Ph.D, President, The Walker Group Founder -The Human Resource Planning Society
"At last, a real world perspective on the vital issue of corporate culture with solid recommendations for transforming underperforming and flawed business cultures into high performing cultures that will drive corporate success. No one understands the issue better than Jerry Want." --Howard Levin, President and Chief Executive Officer (Ret). Digicon Electronics
"In today's radically changed business climate, corporate culture has become the critical difference between failure and long-term success. Dr. Jerry Want provides keen insights for understanding and building an ethical and performance-driven business culture." -- James M. Coblin, Vice President, Nucor Corp.
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Former IBM CEO Lou Gerstner on Corporate Culture
Charlie Rose: What is the most important thing that CEO's can do to ensure the success of their business?
Lou Gerstner: CEO's need to recognize that corporate culture is not just one thing they have to attend to, it's EVERYTHING they do.
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Change Strategy Consulting
Assess the impact of external change forces on the business's ability to compete
Plot the business on OSI's proprietary Business Change Cycle™
Develop a comprehensive road-map for creating/managing change
Identify and develop change leaders
Build a consensus for change and implement the change strategy
Business strategy implementation
Corporate Culture Building For Performance
Create a change-ready corporate culture
Corporate Culture Audit
Proprietary corporate culture benchmarking (state of the art)
Assess the gap between the corporate culture's existing characteristics and those required by competitive market conditions
Revitalize or redirect the corporate culture to support new strategies and performance requirements
Post-shock culture building after a merger or reengineering
Building corporate accountability
Executive Team Development
In-depth assessment of executive team members capabilities
Leadership team coaching to better manage business change
Build a strong executive team
Succession planning and identification of high-potential leaders for the future
Organization Effectiveness
Aligning & integrating internal functions to support business goals
Organization Effectiveness Audit
Benchmarking standards
Building an exceptional customer service organization
Strategic Organization Design
Design strategies in response to new marketplace imperatives - building the organization of the future
Realignment to strengthen communications, decision-making, action-taking processes
Alternative design strategies to support the culture and to improve marketplace interface
Customer Service Operations
Building a customer service organization
Identifying the necessary qualities & processes for outstanding customer service
Instituting a customer service value chain
Removing barriers to the customer service value chain
Picking the right people for the customer service value chain
Human Resource Strategy
Develop a human resource strategy that supports business strategy and organization effectiveness
Link job design and performance management to operational requirements
Succession planning for middle and senior management
Proprietary HR audit process
Turnaround Management & Business Strategy
Redirecting the business to ensure long-term success
Developing a new business model for a changing marketplace
Building internal strengths to support performance
Replacement management during periods of major change or crisis
Post Merger Integration
Identify people related issues
Retain & integrate talent
Integrate culture and transfer knowledge
Build commitment to the new organization
"No great improvements in the lot of mankind are possible, until a great change takes place in the fundamental constitution of their modes of thought."
